version: 1
process: support_triage
input:
  type: json
decisions:
  department:
    decide: one_of
    question: Which team should handle this ticket?
    options:
      billing: Payments, refunds, invoices
      support: Product problems and bugs
      sales: New purchases
  urgent:
    decide: whether
    question: Does this ticket require immediate attention?
  severity:
    decide: scale
    question: How severe is the customer impact?
    levels:
      - negligible
      - minor
      - significant
      - critical
flow:
  - when: urgent.probability >= 0.85
    do: return
    value:
      route: escalation
  - when: department.value == "billing"
    do: return
    value:
      route: billing
  - when: department.value == "sales"
    do: return
    value:
      route: sales
  - else:
      do: return
      value:
        route: support

# Uses the configured HTTP endpoint and BANH_INFERENCE_TOKEN.
model: { provider: jev, model: jev-1.13.0 }