version: 1
process: warranty_triage
input:
  type: json
decisions:
  valid_claim:
    decide: whether
    question: Does this appear to be a legitimate warranty claim?
  issue:
    decide: one_of
    question: What is the most likely cause of the issue?
    options:
      manufacturing: Manufacturing defect
      shipping: Damage during shipping
      misuse: Damage caused by customer misuse
      unknown: Insufficient information
  severity:
    decide: scale
    question: How severe is the product damage?
    levels: [cosmetic, minor, significant, unusable]
flow:
  - when: valid_claim.probability < 0.65
    do: return
    value:
      action: human_review
  - when: issue.value == "manufacturing"
    do: return
    value:
      action: approve_replacement
  - when: issue.value == "shipping"
    do: return
    value:
      action: shipping_claim
  - else:
      do: return
      value:
        action: human_review